All bookings made through our website are subject to the specific terms of the travel service provider (e.g. airlines, hotels, tour operators). By confirming your booking, you agree to these terms in addition to our own policies.
Under the Consumer Contracts Regulations 2013, most travel-related services (including flights, accommodation, and leisure services booked for specific dates) are not subject to a 14-day cancellation (cooling-off) period. Once a booking is confirmed, cancellation charges will apply.
- All cancellation requests must be submitted in writing (email or via your account).
- Cancellation charges depend on the type of service booked and the timing of cancellation.
- Charges may be up to 100% of the total booking cost, particularly for non-refundable fares or last-minute cancellations.
- Deposits are generally non-refundable, unless explicitly stated otherwise.
Refunds (where applicable) are subject to:
- The fare rules and conditions of the travel provider
- Any non-refundable components (e.g. low-cost airline tickets, certain hotel rates)
- Administrative or processing fees
If a service is partially used, unused portions may not be refundable.
If a travel provider (e.g. airline or hotel) cancels or significantly changes your booking:
- You will be offered options such as a refund, rebooking, or alternative service (subject to supplier policy).
- Refund timelines depend on the provider and payment method used.
We act as an intermediary and will assist in processing your request.
If your booking qualifies as a package under the Package Travel and Linked Travel Arrangements Regulations 2018:
- You are entitled to a full refund if the package is cancelled by us or significantly changed.
- You may also cancel without penalty in cases of unavoidable and extraordinary circumstances at the destination.
- Refunds are typically issued within 14 days as required by law.
We are not liable for cancellations or changes caused by events beyond our control, including but not limited to:
- Natural disasters
- Pandemics
- Government restrictions
- Strikes or transport disruptions
Refunds in such cases will depend on the policies of the travel provider.
- Refunds will be made to the original payment method where possible.
- Processing times may vary depending on banks and third-party suppliers.
- Any service or administration fees may be deducted where permitted by law.
In some cases, it may be possible to amend your booking instead of cancelling:
- Amendments are subject to availability and supplier approval
- Additional charges or fare differences may apply
We may charge reasonable administration fees for processing cancellations, amendments, or refunds, provided these are clearly disclosed and comply with the Consumer Rights Act 2015 (fair and transparent pricing).
To request a cancellation or refund, please contact us via:
Email: support@starairalliancelimited.com
Account dashboard: Contact form
Please include your booking reference and full details.
Nothing in this policy affects your statutory rights under UK law, including your rights under the Consumer Rights Act 2015.