This Privacy Policy explains how Star Air Alliance Limited (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website and services.
We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with applicable UK data protection laws.
Star Air Alliance Limited is the data controller responsible for your personal data.
Address: Star Air Alliance Limited, Moreland Road, Coventry, CV6 4FX, United Kingdom
Contact email: support@starairalliancelimited.com
We may collect and process the following categories of personal data:
- Identity Data: Full name, date of birth, gender
- Contact Data: Email address, phone number, billing address
- Booking Data: Travel details, passenger information, preferences
- Payment Data: Transaction details (we do not store full card details)
- Technical Data: IP address, browser type, device information
- Usage Data: Website interactions and booking history
We use your personal data for the following purposes:
- To process and manage your bookings
- To communicate with you regarding your travel arrangements
- To process payments and prevent fraud
- To comply with legal obligations
- To improve our website and services
- To send service-related communications
Where required, we rely on lawful bases under the UK GDPR, including:
- Contract performance
- Legal obligation
- Legitimate interests
- Consent (for marketing communications)
We may share your data with:
- Travel service providers (e.g. airlines, hotels, transport providers)
- Payment processors and banks
- IT service providers and hosting partners
- Regulatory authorities where required by law
All third parties are required to respect the security of your data and process it lawfully.
Due to the nature of travel services, your personal data may be transferred outside the UK. Where this occurs, we ensure appropriate safeguards are in place (e.g. adequacy decisions or standard contractual clauses).
We retain your personal data only for as long as necessary to:
- Fulfil the purposes we collected it for
- Comply with legal, accounting, or reporting requirements
Under the UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Object to processing
- Request restriction of processing
- Request data portability
- Withdraw consent at any time (where applicable)
To exercise your rights, please contact us using the details below.
We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, loss, or misuse.
Our website uses cookies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.
(You may wish to include a separate Cookie Policy for full compliance.)
11. Marketing Communications
We will only send marketing communications where you have opted in or where permitted by law. You can unsubscribe at any time via the link in our emails or by contacting us.
If you have concerns about how your data is handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). Our ICO regsiteration number is ZC053717
Website: https://www.ico.org.uk
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: support@starairalliancelimited.com
Address: Star Air Alliance Limited, Moreland Road, Coventry, CV6 4FX, United Kingdom